Contact Information

Last Updated: June 13, 2026

Customer Service Hours

Our customer service team is available during the following hours:

Monday through Friday
9:00 AM to 6:00 PM Eastern Time (ET)

We are closed on Saturdays, Sundays, and the following United States federal holidays:

• New Year’s Day

• Martin Luther King Jr. Day

• Presidents’ Day

• Memorial Day

• Juneteenth

• Independence Day

• Labor Day

• Thanksgiving Day

• Day after Thanksgiving

• Christmas Day

If you contact us outside of these hours, we will respond on the next business day.

How to Reach Us

By Email:
Send all inquiries to the email address listed on our website. We have a single email address for all customer service needs, including:

• Order questions and status inquiries

• Return requests and return label assistance

• Refund status questions

• Product questions before purchasing

• Shipping and delivery questions

• Privacy-related requests

• Website technical issues

Please include your order number in the subject line if your question relates to an existing order. For example: “Order #12345 – Shipping Delay” or “Order #12345 – Return Request”.

By Phone:
You may call the phone number shown on our website during customer service hours. A live representative will answer when possible. If all representatives are assisting other customers, you will be directed to voicemail. Please leave a message with:

• Your full name

• Your phone number (speak clearly)

• Your order number (if applicable)

• A brief description of why you are calling

We will return your call within one business day. Voicemails received after 5:00 PM Eastern Time will be returned on the following business day.

By Mail:
Written correspondence may be sent to our business address:

8 White Poplar Park
Honeoye, NY 14471
United States

Mail sent to this address is checked on business days. Please allow additional time for a response if you contact us by postal mail.

Response Time Expectations

We strive to respond to all customer inquiries as quickly as possible. The following are our standard response time targets:

What to Include When Contacting Us

To help us assist you as quickly and accurately as possible, please include the following information in your initial contact:

For order questions:

• Your order number (found in your order confirmation email)

• The full name used when placing the order

• The email address used for the order

• A clear description of your question or issue

For return requests:

• Your order number

• The name of the item you wish to return

• The reason for the return (describe the quality issue)

• Attach clear photos showing the defect or damage

For refund questions:

• Your order number

• The date you returned the item (if already returned)

• Whether you received our refund confirmation email

For privacy requests:

• Your full name and email address

• The specific request (access, correction, or deletion of information)

• Include “Privacy Request” in the subject line of your email

Escalation Process

If you have contacted us and are not satisfied with the response you received, you may request to speak with a supervisor. To do so, reply to your existing email thread and write “ESCALATION TO SUPERVISOR” at the beginning of your message. A supervisor will respond within two business days.

Contact for Specific Inquiries