Last Updated: June 13, 2026
When Refunds Are Issued
Refunds are issued only after we have received and inspected a returned item that meets our return eligibility criteria. Refunds are not issued before the returned item is physically received at our return address.
Refund Amount
The refund amount will equal the full purchase price you paid for the returned item, excluding any discounts or promotions that were applied at the time of purchase. Shipping fees are not refunded because we do not charge shipping fees on any orders.
Refund Method
All refunds are issued to the original payment method used when you placed the order. We do not issue refunds by check, store credit, gift card, or any other method unless required by law.
- If you paid by Visa or MasterCard, the refund will be credited back to the same credit or debit card account.
- If you paid by PayPal, the refund will be credited back to your PayPal balance or the original funding source you used (such as your bank account or credit card linked to PayPal).
Refund Processing Timeline
Our refund processing follows this schedule:
| Step | Time Required |
|---|---|
| Return received at our address | Day 0 |
| Inspection and refund approval | 1–2 business days |
| Refund transmitted to your payment provider | Within 2 business days of approval |
| Credit appears in your account | 7–10 additional business days (bank dependent) |
Example: If we receive your return on a Monday and approve it on Tuesday, we will transmit the refund to your bank by Wednesday. Your bank may then take until the following Friday (7–10 business days later) to show the credit in your account.
Factors That Affect Refund Speed
The time it takes for a refund to appear in your account depends entirely on your financial institution. Factors that can affect refund speed include:
- Bank policies and internal processing times
- Credit card billing cycles
- Whether you paid with a debit card or credit card
- Weekends and federal holidays
We have no ability to speed up the processing time once the refund has been sent to your payment provider.
Checking Refund Status
To check the status of your refund:
- First, confirm that we have received your return by checking the tracking information on the return label we provided.
- Count 1–2 business days from the delivery date to allow for our inspection and processing.
- After we have processed the refund, you will receive a confirmation email from us.
- If you have received our confirmation email but do not see the credit in your account after 10 business days, contact your bank or credit card company.
- If your bank confirms no pending refund from us, contact our customer service team with your order number and refund confirmation email.
Refund Declined or Delayed
If your refund is declined, the most common reasons are:
- The returned item did not meet the return eligibility conditions
- The return was received after the 30-day window
- The item was not returned in its original packaging
- The item showed clear signs of customer misuse
If your refund is delayed beyond the timelines stated above and your bank confirms no issue on their end, please contact our customer service team. We will provide you with the refund transaction ID issued by our payment processor as proof that the refund was sent.
Canceled Orders
If you cancel your order before it has been shipped, we will issue a full refund to your original payment method within 1 business day. The same 7–10 business day bank processing time applies.
Contact for Refund Questions
For questions about a specific refund, please have your order number and refund confirmation email ready when you contact us using the email address on our Contact page.